Privacy Policy

This Privacy Policy outlines the procedures and guidelines governing the collection, utilization, disclosure, processing, and safeguarding of any information provided by you when utilizing Hoags' products and applications. If we require specific information for identification purposes during your usage of Hoags' products and services, it will only be utilized in accordance with this Privacy Policy and/or our user terms and conditions.

In this Privacy Policy, "personal information" refers to data that can identify an individual, either on its own or in conjunction with other information accessible to Hoags. Such personal information may encompass your name, address, telephone number, and email address.

By using Hoags' products and services, you are considered to have read, acknowledged, and agreed to all the stipulations outlined in this Privacy Policy, including any future revisions we may implement. We are dedicated to upholding the privacy, confidentiality, and security of your personal information by adhering to applicable laws, including local data protection legislation. Furthermore, we ensure that all our employees and agents uphold these responsibilities.

What Types of Information Are Collected and How Are They Utilized?

Information Categories Collected

To deliver our services effectively, we require certain personal details from you. Failure to provide this information may hinder our ability to offer our products or services. The types of information we may collect include:

• Information you furnish or upload: This encompasses any personal data you share with us, such as your name, mobile number, and email address when creating an account.
• Device details: This pertains to information about your device, including MAC address, operating system version, manufacturer details, and model name.
• Location data: For specific services and features only, this includes various types of location-related information.

Usage of Personal Information

Personal information is gathered to facilitate the provision of services and/or products to you, and to ensure our legal compliance under relevant laws. By using our services, you consent to the processing and disclosure of personal data to our affiliated companies and Third Party Service Providers, as defined in this Privacy Policy.

We may utilize your personal information for the following purposes:

• Providing, processing, maintaining, improving, and developing our goods and/or services, including after-sales and customer support, as well as services accessible through our devices or websites.
• Engaging in communication with you regarding your device, service, or general inquiries, such as updates, customer support inquiries, event information, and notifications.
• Conducting marketing activities, such as disseminating marketing materials, promotional updates, and other related communications.
• Analyzing and generating statistical insights on the usage of our products and services to enhance their quality and performance.
• Storing and managing information about you for our business operations or to fulfill legal obligations.

Further Details on the Utilization of Your Information

Collecting user feedback: We value the feedback you provide, which assists us in enhancing our services. To address the feedback you provide, Hoags may correspond with you using the personal information you have supplied and maintain records.

Sending notifications: Periodically, we may utilize your personal information to convey important notifications, such as communications related to purchases and updates to our terms, conditions, and policies.

Marketing Communications

We may utilize your name, phone number, and email address to send you marketing materials related to Hoags products, services, and those of our affiliate companies and business partners. You have the option to opt out of receiving such communications at any time.

Sharing Information

Hoags may disclose your personal information without seeking further consent as required by applicable law.

Information Disclosure

We may share anonymized information and statistical data in aggregated form with third parties for business purposes. This may include sharing trends related to the use of our services, such as the number of customers in specific demographic groups who have made purchases or engaged in transactions.

For clarity, Hoags may collect, use, or disclose your personal information without your explicit consent only as permitted by local data protection laws. This may include compliance with legal obligations, safeguarding our rights, ensuring your safety or that of others, investigating fraud, or responding to governmental requests.

Retention of Personal Information

Personal information will be retained for as long as necessary to fulfill the purpose for which it was collected, or as required or permitted by applicable laws. We will cease to retain personal information, or remove any means by which the personal information can be associated with specific individuals, as soon as it is reasonable to assume that the purpose for which the information was collected is no longer being served by its retention. This will occur when retention is no longer necessary for legal compliance, dispute resolution, enforcement of agreements, or other business purposes.

Accessing Additional Device Features

Our applications may require access to specific features on your device, including SMS storage, Wi-Fi network status, and other functionalities. This access is necessary to ensure the proper functioning of the applications and to enable seamless interaction with them.

Miscellaneous

Order of Precedence

If you have agreed to our applicable User Agreements, in case of any inconsistency between such User Agreements and this Privacy Policy, the terms of the User Agreements shall take precedence.

Governing Law

This Privacy Policy is governed by the laws of India. We do not claim that this Privacy Policy complies with the privacy laws of any other jurisdiction. Therefore, you should not interpret this Privacy Policy as such.

Updates to the Privacy Policy

We regularly review our Privacy Policy and may update it to reflect changes in our information practices. If we make significant changes to our Privacy Policy, we will notify you via email (sent to the email address provided in your account) or by posting the changes on all Hoags websites. These changes will be effective from the date specified in the notice or on the website.

We encourage you to check this page periodically for the latest information on our privacy practices. Your continued use of our products and services on our websites, mobile phones, or any other devices will constitute acceptance of the updated Privacy Policy. We will obtain your fresh consent before collecting additional personal information from you or disclosing your personal information for new purposes.

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About Hoags

We are a leading smart technology company based in India, dedicated to delivering cutting-edge solutions to the global market. Our primary focus lies in developing advanced technologies for appliances and devices, integrating AI/ML capabilities such as predictive maintenance and autonomous functionality.

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